This month we caught up with Paula White from Cassley Office Solutions (COS).

How would you describe your business in one sentence?

I help small businesses and third sector organisations across the Highlands get their finances and admin sorted, QuickBooks, reporting, training, so the numbers make sense and the stress goes away.

How did you get started?

I spent years as Operations Manager at a community organisation in the Highlands, doing the finance and admin side alongside everything else.

Before that I was Finance Officer at a local learning centre, so I’d already spent years knee-deep in charity accounts before COS was even an idea.

Over time I kept seeing the same problem crop up, again and again, messy accounts systems, one person left to figure it all out alone, no time to build proper reports.

In April 2026 I went fully self-employed as Cassley Office Solutions to do that work properly, for more than just one organisation.

…and how are things going currently?

I’m loving it. The organisations I’m working with are genuinely interesting, and it’s brilliant to see the difference it makes for them when things finally click into place.

Turning fifty last year, with the kids mostly flown the nest, has brought more time and more holidays, and working for myself has given me a real sense of achievement.

What are the small, super-niche things that you love about your business?

Showing someone there’s no such thing as a stupid question. Watching it click when someone finally understands their numbers, or helping someone build the confidence to start their own business and then watching them do well, that’s the bit that gets me every time. 

What is the biggest challenge about operating a small business in the Highlands?

Distance and connectivity, clients are spread right across the Highlands and beyond, so a lot of the work happens over video call and email, with the odd in-person visit built in around it.

I’d honestly love more excuses to get out and see different parts of Scotland, and some things really are better done face to face, you pick up on a lot more sitting across the table from someone than you do on a screen. So it’s a challenge I’m still working on, not one I’ve fully cracked.

What is the biggest challenge you’ve faced since starting your business?

Right now it’s less a challenge and more a balancing act. I’ve got enough work to keep me busy and happy, but there’s still room for more clients. Getting that pace right, busy enough to feel secure, not so busy I burn out, is something I’m still learning as I go.

Why do the think the Highlands is the BEST place to run a small business?

People know each other here, and that still counts for something, trust gets built quickly, and word of mouth genuinely works.

There’s also real need: small businesses and community organisations up here often can’t justify a full-time finance person, so there’s a proper gap for the kind of support I offer.

What’s something you and your business have done that you’re really proud of?

Taking a business or organisation from a finance file nobody understands to one they can actually read and trust, that shift from panic to ‘oh, that’s not so bad’ is the whole point of what I do.

Plus I love creating reports and making systems work better.

What’s your most popular product/service – and why do you think that is?

QuickBooks and Xero review and fix work — most people come to me because something’s gone wrong or doesn’t add up, not because they’re proactively tidying up. It’s the entry point for almost everyone, whether they’re running a business or a charity.

What’s playing in the background while you work?

Dutch music, or just easy listening — something in the background rather than something I’m paying attention to.

What’s your customer round-trip record?

I’ve never actually had to travel for a client, but I have done work for clients in Portugal and New Zealand while officially on holiday myself, laptop open on the balcony, best of both worlds.

Tell us one industry secret that we probably won’t know (bonus point if knowing will improve our lives!)

Any “oops” moments you can laugh about now?

I once turned up to run training with a full plan prepared, and within ten minutes it was obvious the client needed something completely different from what I’d built. So I ditched the plan on the spot and just covered what they actually needed. Best lesson I’ve had in staying flexible.

What’s your favourite way to unwind after a long day?

A long walk with the dog, ideally with a friend along too, or curling up with a good fantasy book. When I’m not out and about I’ve got a fair few games on my iPad, spades and Yarn Loop are current favourites, and once I discovered the LinkedIn games I was completely hooked. If you play, link up, I’d love to see how you’re getting on!

Tell us one industry secret that we probably won’t know

Most people can keep their own books just fine. It’s only in certain situations that you need more financial help, and that’s especially true now with tools like QuickBooks and Xero doing a lot of the heavy lifting.

Don’t be scared to do your own books, and if you’ve got a quick question, ask someone and make sure you get an answer you actually understand.

What’s next for you or your business?

Still growing. I’m building out my resource library, which I really enjoy, and I haven’t hit my limit yet. Excited to see what’s next.

Any upcoming events, launches or plans we should keep an eye on?

Keep an eye on my resources page, I’ve just added some new templates and guides, with more on the way.

Where can people find you?

Just outside Rosehall, in our lovely Highlands, but I meet clients online just as easily, that’s the great thing about technology, you can be anywhere in the world and still be available.

You’ll find me at www.cassleyofficesolutions.com  on Facebook, and on Linkedin or just get in touch directly.

Favourite local spot

Loch Shin — I’ve taken up cold water swimming 🥶

Best advice you’ve ever received

Start your own business — and they were sooo right!

Best business book you’ve ever read

The One Minute Manager Meets the Monkey, by Ken Blanchard and William Oncken.

It’s all about not taking on other people’s problems for them — letting people keep their own ‘monkeys’ rather than picking them up yourself. It’s stuck with me.

Current obsession

My business.

One word to describe your business

Clarity

One thing you never leave home without

My iPad — I’m a bit of an addict.

Favourite biscuit

Biscoff.

Shout-out another small Highland’s business you love at the moment

Squiggle Web Design — they’ve just redone my website and did an amazing job. Well worth a look.

This month we caught up with John Braid from Olli Blair Architects.

How would you describe your business in one sentence?

We’re here to help clients realise their vision on personal domestic construction projects to large scale commercial operations requiring bespoke buildings, and everything in between.

How did you get started?

I can trace my start back to my early childhood. My dad was a draughtsman and I used to enjoy playing with the set squares, pens and scale rules etc. I later realised I had an interest in design and building things, so it was inevitable really that I headed to a career in architecture.

…and how are things going currently?

Despite the omnicrisis we seem to be in these days, we are keeping busy. We have offices in Plockton and Inverness and both are going well. 

What are the small, super-niche things that you love about your business?

We’re not stuck in an office all day! We’re blessed with the most amazing scenery in the Highlands, and I get to travel through it on a regular basis on my way to site visits, or to meet prospective clients. 

What is the biggest challenge about operating a small business in the Highlands?

Making people aware of your presence, but networking is helping with that.  

What’s something you and your business have done that you’re really proud of?

Olli Blair Architecture Ltd is a RIBA Chartred Practice; a status awarded to Practices committed to high standards of design, professionalism, sustainability and ethics.

As a Practice, we have extensive experience on a range of project types, including domestic, industrial/commercial, distilleries, healthcare and schools, hotels etc.  We also have multiple specialisms in-house, including 3D visualisation and energy assessment. 

What’s playing in the background while you work?

I love music! When I’m working my Spotify is usually blasting out Metal/hard rock. I’m also married to a musician though, so if my wife is rehearsing for gig, Spotify has to take a back seat.   

What’s your customer round-trip record?

Probably Strontian. I had a small adaption project in the school over there which necesitated a 3 hour drive there, including boat crossing, and then the same back. Nice day out!

Tell us one industry secret that we probably won’t know (bonus point if knowing will improve our lives!)

I am a Chartered Architectural Technologist, which in the words of CIAT “are qualified designers who lead a range of built environment projects large and small – from schools to sports stadiums to high rise buildings.”

And nobody knows what a Chartered Architectural Technologist is!

What’s next for you or your business?

The business is well know on the West Coast, but has only in recent times set up an Inverness presence. We’re working to raise the profile over at this side and networking is definitely helping!

Where can people find you?

https://www.olliblair.co.uk and on LinkedIn

Favourite local spot

Too many to choose from!

Best advice you’ve ever received

Don’t sweat the small stuff

Best business book you’ve ever read

Richard Branson’s “Losing my virginity”.

Current obsession

My wife and I have wanted a camper van for ages. We’re now finally on the search for one.

One thing you never leave home without

Is it cheating if i say my rucksack…? (Bag and all within it.)

Shout-out another small Highland’s business you love at the moment

As a music lover, I’m a huge fan of “Vinyl Stop” in Gairloch, and “Vinyl 2 Vintage” in Nairn.

This month we talk to Hamish Malcolm, The Drum Caddy.

How would you describe your business in one sentence?

I combine golf caddying with whisky tastings.

How did you get started?

I ‘retired’ from a 38 year career in banking and finance in Feb 2024; initially for what I thought would be a ‘quiet’ life of caddying and working in a whisky shop.  After a couple of months, I found I was more suited to running the whisky tastings in the shop, as opposed to hunting for barcodes and up-selling merch. This lead on to me developing several different whisky tasting line ups where all the drams have a connection and a story to golf – especially for courses in the Highlands and Moray.

Initially, I found it very difficult to find ‘test pilots’ for me to try the tastings out on; even when I was offering the whisky for free!  Perhaps my contacts still had me pigeon-holed as the ‘finance guy’. Fortunately, I was able to host a couple of tastings at Castle Stuart, then Royal Dornoch (for some high profile golfing visitors), and things took off from there….

…and how are things going currently?

Coming into my second ‘full’ season, while I’ve a lot of doors still to open, the concept has come a long way.

I love being able to offer visitors the flexibility of being able to come to them, (within reason!) at whatever time suits them.

I think they appreciate getting a varied range of whiskies, from different distilleries; while not feeling under pressure to buy bottles.

What are the small, super-niche things that you love about your business?

I always describe my business as a ‘niche within a niche’ – but it’s regularly the case that early in the tasting someone will make a throwaway remark about either a golf course or a distillery, which I know is going to come up later in the tasting.

On one occasion in the Vault room at the Dornoch Castle Hotel, I was hosting an all lady golfing group , and we were discussing Royal Brackla distillery (one of my favourites); which led us on to reference Shakespeares Macbeth (i.e., Thane of Cawdor).  Out of nowhere, one of the ladies proceeded to give us a 2 minute recital from the play!  Brought the house down….

What is the biggest challenge about operating a small business in the Highlands?

Geography is the main factor for me; in terms of getting the various courses I run the tastings at; from Brora in the north, Grantown on Spey in the south; across to Moray Golf Club in Lossiemouth in the East.

What is the biggest challenge you’ve faced since starting your business?

Really just trying to break into what is a ‘mature’ market when it comes to golfers seeking a whisky experience during their trip.  

I have tried to carve out a distinctive niche in between the main alternatives i.e., a night in the pub, and a distillery tour. A lot of the tour operators have built up strong links with the distilleries – I am seeking to be more flexible with my availability and also being able to keep the golf chat going throughout the whisky tasting.  I also enjoy giving an independent opinion on the different whisky brands; as opposed to being a ‘brand rep’ who obviously has to be ‘on message’.

Why do you think the Highlands is the BEST place to run a small business?

Obviously, our geography and connectivity are challenging, but the overall quality of life makes up for it. Many of the  visitors I meet from all round the world hold our area, golf courses and distilleries in very high esteem.

What’s something you and your business have done that you’re really proud of?

I like to think that my ‘after sales’ service sets me apart.  When I leave my business card with someone after a tasting, I tell them that they can get in touch with me anytime for questions on either whisky or golf – whether it’s to get a bottle for a friend/relative; or to put them in touch with someone else in the golfing world, even though there is nothing ‘in it’ for me.

Especially with the whiskies; I do not make a profit from sourcing bottles for people  – if I get a discount from a distillery then I’ll pass it on the client. Some of the feedback from me taking this approach has been very positive.

What’s your most popular product/service – and why do you think it is?

I’d say the most positive feedback comes from overseas visitors when they are enjoying whiskies they have never had before; or presented in a way (i.e., connected to the golfing world) which they have not heard before.

What’s playing in the background while you work?

Usually podcasts – of a varied nature!

What’s your customer round-trip record?

I’ve done tastings for visitors as far apart as Canada and Tasmania!  

Any “oops” moments you can laugh about now?

Drove down to do a tasting in the Cairngorms last year for seven guests (so technically, I needed 35 whisky glasses); to receive a call en-route from the venue telling me they now had 21 booked!  I had about just under 100 in the boot.

What’s your favourite way to unwind after a long day?

In the summer months, I’ll say it’s sitting out the back garden – maybe after cutting the grass – with music/podcast on, and either a beer/cider or a wee dram. 

Tell us one industry secret that we probably won’t know (bonus point if knowing will improve our lives!)

Putting ice into whisky kills some of the aroma of the dram (and smelling it is definitely part of the overall pleasure).

What’s next for you or your business?

I’m in touch with two people in central Scotland about collaborations with them re a new whisky tasting celebrating one of the foremost figures in Scottish golf history – as well as a chap in Italy, who would like to roll out the ‘DramCaddy’ concept over there.

Any upcoming events, launches or plans we should keep an eye on?

The final 3 episodes of my YouTube series @ScotlandsBeautifulBlend, filmed and produced by John Baikie of Cinematiq will be out soon – featuring Moray Golf Club/ Glen Moray Distillery …. Cabot Highlands/Tomatin Distillery… and Nairn Golf Club/Royal Brackla distillery. 

The last episode, released in December, was the first online to feature the amazing new clubhouse at Royal Dornoch Golf Club.

Where can people find you?

www.dramcaddy.com 
@TheDramCaddy on X and Instagram

Favourite local spot

Chanonry Point, Fortrose.

Best advice you’ve ever received

Measure twice, cut once

Best business book you’ve ever read

Start with Why – Simon Sinek

Current obsession

TRYING to get fit for the new golf season!

One thing you never leave home without

Not very original; but mobile phone.

One word to describe your business

Authentic

Favourite biscuit

As a whisky lover… it has to be a bourbon!

This month we talk to Sam Carpenter, Mortgage Advisor at Albion Financial Solutions and co-founder of HSBN.

How would you describe your business in one sentence?

I’m here to guide Highlanders through the process of getting their first mortgage, financing a home-move, or just renewing the mortgage they already have. 

How did you get started?

After a long career in retail, I ended up as self-employed director of my own limited company, and running a few franchised shops in Elgin and Inverness.

I’d always fancied getting into mortgage advice, but I made my mind mind up after a fantastic mortgage adviser (and now colleague and good friend) helped me sort out a self-employed mortgage application so that we could move into our forever-home!

I got my mortgage qualifications not-long-after and haven’t looked back.There isn’t anything I enjoy more than guiding people from “I wonder if it’s possible…” through to move in day!

…and how are things going currently?

I’m busier than ever. Networking has helped enormously and the majority of the clients I work with are referred to me. However, I am not getting enough people from north of the Kessock Bridge so I need to get on social media!

What are the small, super-niche things that you love about your business?

I’m super-nerdy in a number of ways and one in particular is organising client emails and documents…I keep absolutely everything so it all has to have a folder, I made a bespoke naming system… it’s super-niche, super-nerdy and utterly incomprehensible to anyone but me. I bloody love it! 

What is the biggest challenge about operating a small business in the Highlands?

The Highlands, more so than a lot of places, works on word-of-mouth and reputation.  Up here we have some outstanding mortgage professionals in the area who have been on the go for years!  

It’s taken me longer than anticipated to shoulder in amongst them and I still have some way to go before I am being recommended in the local Facebook groups!

Hence why I am so pleased to have co-founded HSBN – a nice way to regularly meet self-employed people operating in the HIghlands. 

What is the biggest challenge you’ve faced since starting your business?

I started from 0.  No leads, no referrals, no “back-book” of clients to tap into.  It was terrifying.

Luckily I had, and still have, support from some excellent people who got me off the ground.  

None moreso than Hamish Malcolm (the DramCaddy), Jim Aitken from FSB, some amazing mentors and friends and of course my awesome family who put up with the long hours and… well… me!

If you’re lucky, you’ll find a network of incredible people who are generous with their time and knowledge and that way you can’t fail.

What’s something you and your business have done that you’re really proud of?

My firm, Albion Financial Solutions, are actually one of the biggest financial advice firms in Scotland.  They are based in Dundee.  They are part of an even bigger financial network called Openwork who are giant and part of the reason I have so many lenders and products to offer people.  

But the bit I am massively proud of is that everyone inside Openwork (that I have spoken to!) and everyone inside Albion really, really care about getting great results for their clients. Yeah, it’s a big gushy isn’t it.  I’m getting sentimental in my old age. 

What’s your most popular product/service – and why do you think it is?

I work with a lot of people looking for self-employed mortgages.

They aren’t impossible by any stretch, but I think most people agree that if you are self-employed (be it sole trader or LTD co. Director) then it can really help working with a mortgage adviser. Lenders like Newcastle Building Society or Aldermore, who aren’t probably top-of-mind for many people, are awesome in these circumstances.  

What’s playing in the background while you work?

Always music.  I listen to a reasonably varied range of things, but Spotify would have you believe that I favour Acid New Wave Alternative. Elbow, Geese, Ty Segal and Teen Mortgage (no kidding) were on loop all of last year.

What’s your customer round-trip record?

Not the same thing, but I had a lender once ask my client to ‘pop’ into a local branch to show them ID for something quite simple.  The normal process was faulty and there wasn’t a better alternative.

It all became quite urgent quite quickly so the client just jumped in the car to do it. From Brora to Aberdeen and back. Suffice to say the client wasn’t thrilled, but we did get the lender to ‘pop’ some money in their bank as a sorry for the inconvenience.  

What’s your favourite way to unwind after a long day?

Not so much unwind, but we got a Peloton a while back and I am utterly in love with it.  I apparently cannot execise without someone shouting cringey motivational statements at me.  

Tell us one industry secret that we probably won’t know (bonus point if knowing will improve our lives!)

NO ONE KNOWS WHAT A MORTGAGE IS!

I don’t mean literally, but if you are a first-time-buyer in a panic because you think everyone else understands what interest rates are, or what a fixed rate might do for you… nah.

Not only that, but the amount of people who are coming up to their first mortgage renewal and have no idea what to do. Well, it isn’t actually surprising to me any more, but it would make most people feel a lot less daft asking for help!

What’s next for you or your business?

Get my squint wee face on social media talking to Highladers about mortgage-stuff. Not only that but I am studying for my Diploma in Financial Advice, so I will be pestering you about your pensions and investments soon (in an FCA approved way of course!). 

Where can people find you?

Please come find me on Instagram or Facebook – @samgcarpenter.

If I see a load of new follows then I might finally get on with posting some stuff!

Favourite local spot

The beach at Shandwick is so incredibly good at any time of year.

Best business book you’ve ever read

The Ultimate Sales Machine – Chet Holmes.

Terrible title, delivered with unflinching arrogance… and yet it is so good.  A little dated now, and the updated version isn’t pefect, but still my all time fave.

Current obsession

Kettlebells – until I seriously injure myself probably.

One thing you never leave home without

My Fisher Space Pen – told you I’m a nerd.

Favourite biscuit

Tunnocks Caramel Log – although I cannot eat them guilt free because of the associated mess.

Shout-out another small Highland’s business you love at the moment

Too many to mention:

By Sea By Land – amazing quality T-Shirts, Hoodies and Hats

IV10 – Best food, drink and coffee in the Highlands?  Has my vote.

IDM Group – Probably not a ‘small’ business anymore, but these guys are awesome

In this month’s Business Spotlight, we meet one of our regulars, Mark Gollan, who is a franchise owner at Yopa.

How would you describe your business in one sentence?

Estate Agent Services Including Mortgage and Legal services

How did you get started?

I got fed up with the High Street Corporate way of selling property. Yopa has been a disrupter and shown home owners that there is a better and more cost effective way to sell their homes. The hardest part was getting the Yopa brand name out there. I discovered Social Media and we now reach 9m people per year on our Facebook and Youtube platforms

…and how are things going currently?

We are a very well established business now- I have two territory managers, a viewings manager and admin staff. Looking forward to an even busier 2026.

What are the small, super-niche things you love about your business?

The ability to pull a lever and get a response so quickly. Even after 4000 plus house sales, I still get a buzz at key handover.  

What is the biggest challenge about operating a small business in the Highlands?

The relatively small spare population can be an issue however we cover a lot of ground very quickly: we can upload a video at 1700 and reach 10000 customers by breakfast the next morning.

What is the biggest challenge you’ve faced since starting your business?

COVID ! How to sell a property that you can’t view? The solution is video: we are on average selling 1 property a month that the buyer hasn’t viewed!

Why do you think the Highlands is the BEST place to run a small business?

You can become very well known in all of the small communities and, if you do a good job, get referrals from within these communities on a regular basis.  

What’s something your business offers that you’re really proud of?

We have won the Top Yopa Agent award two years in succession – something that I and my team are very proud of.  

What’s your most popular product/service — and why do you think that is?

Our Ultimate Package – it includes Professional Photo Shoot, Digital Dolls House Tour, Facebook and YouTube video marketing as well as the major property websites.

What’s playing in the background while you work

I like peace and quiet – when I am returning home late from a valuation Classic FM allows me to de-compress.

What’s your customer round-trip-record?

A whole day – needed to get a rowing boat to get to an island off Badachro.

Any “oops” moments you can laugh about now?

Just before my annual weeks holiday I did a video of a £700k property and managed to miss out the family bathroom!! 

What’s your favourite way to unwind after a long day?

Swim and a sauna.

Tell us one industry secret that we probably won’t know (bonus points if knowing will improve our lives):

It’s not always the best advice to sell! I have lots of sellers over the years that needed an outsiders look at their situation that resulted in finding a way forward that didn’t involve selling their property.   

What’s next for you or your business?

Looking to continue to grow market share – going to do more YouTube property related content too. 

Where can people find you?

Email: mark.gollan@yopa.co.uk
Tel: 07729678410
Web: www.yopa.co.uk

Favourite local spot

The Redcastle Road – just before the boat house.

Best advice you’ve ever received

Copy the successful people.

Best business book you’ve read

How to win Friends and Influence People – Dale Carnegie

Current obsession

My YouTube channel and how to improve it.

One thing you never leave home without

My AA card!

One word to describe your business

Fun!

Favourite biscuit

Digestive with butter and cheddar please…

Shout-out another small Highland’s business you love at the moment

 Mariusz Flasza. I have learnt so much from him in terms of video production.

This month’s Business Spotlight, we talked to Mariusz, a videographer based in Inverness.

How would you describe your business in one sentence?

I help people and businesses share their stories through genuine, cinematic video.

How did you get started?

I never actually planned on becoming a videographer. During COVID I started making YouTube videos about psychology because I wanted to understand the world better and help others make sense of it too. I loved interviewing people and getting to the heart of their stories. Little by little I realised that telling other people’s stories felt far better than trying to build a channel about myself. My first real client came through someone who became one of my closest friends, and that one job opened the door to everything that followed.

…and how are things going currently?

Things are moving in the right direction. I’m still juggling three other jobs but videography is the part of my day that actually feels like me. I’m slowly building up regular clients and each project helps me improve. I know I am heading towards doing this full time.

What are the small, super-niche things that you love about your business?

I absolutely love editing. Colour grading is probably my favourite part of the whole process. There is something really satisfying about shaping the mood of a story through colour and tiny little decisions. And seeing the story finally click together on the timeline is honestly an amazing feeling.

What is the biggest challenge about operating a small business in the Highlands?

The Highlands are beautiful but they are not exactly overflowing with businesses looking for video work. You really have to go out and find opportunities rather than waiting for them to appear. It takes more effort but the relationships you build here are usually genuine and long lasting, which makes it worthwhile.

What is the biggest challenge you’ve faced since starting your business?

Trying to run my video business while working three other jobs has definitely been the hardest part. There are days when it feels impossible to balance it all. It taught me discipline and also made me realise that videography is what I want to do with my life.

Why do you think the Highlands is the BEST place to run a small business?

Because it is home. I live in Inverness and I honestly cannot imagine living anywhere else. My family is here, my dog is here and I have my walks here. It is beautiful and peaceful and full of good people. It is the kind of place where you can build real connections.

What’s something you and your business have done that you’re really proud of?

I am proud that my videos feel real and honest. Two of my favourite projects were promo videos for churches in Glasgow and an advert for a whisky bottle. They were completely different from one another but each one taught me something new. My aim is always to make every video feel like a short documentary.

What’s your most popular product/service – and why do you think that is?

Most people come to me for promotional videos. It is usually the starting point and from there we often end up working together on more regular production.

Take us through a typical day

I usually wake up just after five. I go to the gym or go for a swim and then I take my dog out for a walk. After that my day becomes a mix of my other jobs: interpreting, housing support and running my advisory work.

Once the afternoon ends at around four, that is when my favourite part of the day starts and when I come alive creatively! From then until about ten in the evening I edit, learn, practice or work on videos.

I spend most weekends doing something related to video as well, simply because I genuinely enjoy it.

What’s playing in the background while you work?

Nothing at all. I need silence when I edit. Music distracts me unless I am at the very beginning of a project looking for inspiration.

What’s your customer round-trip record?

The farthest I’ve ever travelled for a job was to Manchester, and it turned out to be a great project, so the journey was absolutely worth it.

Any “oops” moments you can laugh about now?

I once asked someone ten really good interview questions and later discovered that one of the cameras had not even started recording. It was painful and embarrassing but you learn from it.

What’s your favourite way to unwind after a long day?

Going out with my dog or watching a good film. I also love learning something new about videography even when I am supposed to be relaxing.

Tell us one industry secret that we probably won’t know (bonus point if knowing will improve our lives!)

Audio is more important than 4K footage. And people relax the moment the camera stops feeling like a camera.

What’s next for you or your business?

My goal is to get enough clients to make videography my main source of income. I want to grow my YouTube channel and hopefully work with more people so it is not always just me on my own. I already offer drone services and the next step is building a small team. And hopefully avoiding the temptation to buy more gear.

Any upcoming events, launches or plans we should keep an eye on?

My website, which is nearly ready.

Where can people find you?

Online through my website once it launches and through the platforms where I share my work.

Favourite local spot

Shakes ‘n’ Cakes, especially for ice cream.

Best advice you’ve ever received

Ignore what everyone else thinks. Do your own thing. Be brave. Take risks. Life is short.

Best business book you’ve read

Think and Grow Rich. It is not exactly a business book but it completely changed how I think.

Current obsession

Video production and learning everything about it.

One thing you never leave home without

My headphones, because I’m always listening to something or learning something.

Shout-out another small Highland’s business you love at the moment

Mark from Yopa Estate Agency. He is an amazing man and I honestly wouldn’t be here without him.

I’m grateful for him and I consider him a true friend.!

In this month’s Business Spotlight, we meet the delightful Carrie Forbes from Tain, who is a Scottish Voiceover Artist.

How would you describe your business in one sentence?

I’m a Scottish Voiceover Artist with a commercial VO recording studio that I hire out so actors can record their VOs for film and TV in the Highlands.

How did you get started?

I used to be an Internal Auditor in a bank and a qualified mortgage advisor. When I relocated back to Tain, I wasn’t able to do either of these jobs so I chose to make my hobby of voiceover a career. It involved a year long course with MFR to get the sound engineering knowledge and then I launched the business.    

…and how are things going currently?

All is going well. Voiceover side is busy and I have clients all over the UK and overseas. A few years ago I moved out of the home studio and into a commercial VO studio. I recently launched The Highland Voiceover Studio which is the studio hire side of the business. I also work as a music tutor and singer. 

What are the small, super-niche things you love about your business?

I get to work with so many different industries and I’m always learning new info with VO scripts. That could be some exciting news a company is sharing, a training course when I’m recording e-learning or it could be the weekly deals in the supermarket. 

I get to work with clients all over the world. Most of the studio hires are via companies in LA. 

What is the biggest challenge about operating a small business in the Highlands?

Letting people know that we are here. The biggest challenge I have with the studio hire side of the business is that people wouldn’t ‘google it’ as they just assume the service won’t be available here. I’m trying to change that narrative. 

What is the biggest challenge you’ve faced since starting your business?

I’m constantly having to learn new tech and I’m not a techy person. I keep having to tell myself that being out of the comfort zone is a good place to be. 

Why do you think the Highlands is the BEST place to run a small business?

There are so many amazing businesses operating up here and often from houses or garages. There is a great sense of entrepreneurship and people are so friendly and genuinely happy to see local businesses succeed.

What’s something your business offers that you’re really proud of?

I am the most northerly VO studio in the UK. I get to work with very interesting actors on global projects.  

Where can people find you?

 www.carriesvoice.co.uk

www.highlandvoiceoverstudio.co.uk

https://www.linkedin.com/in/carrieforbesvoiceover

Welcome to our new Business Spotlight series which showcases some of the great businesses around the Highlands.

As well as discovering what the business is all about, it’s also your chance to get to know a little bit about the person who makes it all happen.

First up is the wonderful Catherine Kidd from North Coast Holiday Homes. A big thank you to Catherine for being our first guinea pig!

How would you describe your business in one sentence?

North Coast Holiday Homes makes exploring the Highlands effortless, providing welcoming, fully-prepared properties that feel like a home away from home.

How did you get started?

I first got into the holiday letting industry after returning to the Highlands from university. I began with a part-time housekeeping role before securing a position in the office, where I focused on legal compliance and property maintenance. As the only full-time member of the team, I often covered for part-time colleagues and holiday absences, which gave me a thorough understanding of the ins and outs of the organisation throughout the various roles.

After leaving the company, I began supporting property owners by offering short-term let licence application support across Scotland. When I later heard of the company’s unfortunate closure, I put together a management service and got in touch with the wonderful property owners I had previously worked with to offer them a service they urgently needed at that time.

Initially, I only provided management services, with reservations being handled through another agency. However, after encountering logistical challenges, I decided to establish North Coast Holiday Homes as a full management and letting agency – keeping everything under one roof. This allows for a better experience for both own wonderful guests and property owners, and I haven’t looked back since!

…and how are things going currently?

Great! We’re nearing the end of our busy peak season, with bookings due to start slowing down a little in October. We’ve been welcoming some fantastic guests from all over the world, who are all here to enjoy and appreciate this wonderful area we call home. Behind the scenes, we’re also working on some exciting new properties that we hope to be able to offer for the 2026 season!

What are the small, super-niche things that you love about your business?

An empty inbox is always a bonus – though I doubt I’ll see one of those for another month or two! Running my business has also opened the door to some fantastic perks, like enjoying great travel discounts and discovering unique, quirky properties across Scotland. Thanks to working with property owners all over the country, I’ve had the chance to stay in places I might never have come across otherwise.

What is the biggest challenge about operating a small business in the Highlands?

Tourism in the Highlands is naturally seasonal, which means we need to plan for the quieter months. We generally work around six months ahead — in winter we’re planning for summer, and in summer we’re planning for winter. One of the ways we’re balancing out the seasonal dips is through a growing number of repeat visitors who now choose to stay during the winter, helping to extend the season naturally. On top of that, we have strong contacts with local businesses whose staff regularly require accommodation, ensuring that our properties remain in use even through the colder months.

What is the biggest challenge you’ve faced since starting your business?

One of the biggest challenges I’ve faced has been outsourcing work. We offer a very comprehensive service, which requires round-the-clock attention to ensure our guests, property owners, and their homes are all well cared for. It’s been a real learning curve, and I’ve definitely had to learn how to “let go” a little — though I know there’s still more progress to make on that front!

Why do you think the Highlands is the BEST place to run a small business?

THE PEOPLE! Absolutely, it’s the people—everyone is so lovely to deal with, and there’s such a strong sense of support all around. Whether it’s through networking, interacting with customers and potential clients, or even encounters in everyday life, everyone is so lovely!

What’s something you and your business have done that you’re really proud of?

I’m probably most proud of the reputation we’ve built for the business. Considering how new North Coast Holiday Homes is, I’m pleasantly surprised by how many people have already heard of us! I’m also incredibly proud of how quickly we’ve scaled and the number of fantastic properties we now manage.

What’s playing in the background while you work?

We almost always have some music playing in the background. Right now, it’s Milky Chance or S Club 7 (depending on the day), but ABBA is always a reliable pick to kick off a Monday morning!

What’s your customer round-trip record?

For holiday letting, our furthest property is in Wick, so we’ve occasionally had to make round trips for things like meeting guests or emptying bins — Wick is approximately 45 miles from us. When I first started handling STL Licence applications, I was probably a little too eager to do as much as possible, being so new to the business. I even travelled all the way to Moffat to complete a floorplan at one point! While I wouldn’t do that again, I certainly don’t regret it, as the property owner was incredibly grateful for the extra effort.

What’s your favourite way to unwind after a long day?

A cup of tea and watching a whatever series I am currently binging on Netflix. There is nothing better after a long day in the office.

Tell us one industry secret that we probably won’t know (bonus point if knowing will improve our lives!)

While sites like Airbnb and Booking.com are becoming increasingly popular, it’s always worth reaching out to the property or management agency directly before booking. You’re likely to get a better price for your stay, and you’ll also help the property save on the high commission fees charged by these large booking sites.

What’s next for you or your business?

We have some really exciting projects underway at the moment! I’m currently focused on expanding our services to offer tailored options for property owners with different needs.

Any upcoming events, launches or plans we should keep an eye on?

Check out our website to see new properties going live! We also have a few more in the pipeline, which will be added as soon as the legal licensing process allows.

Where can people find you?

You can find us online via our website at www.northcoastholidayhomes.co.uk

Favourite local spot

Milk and Honey in Dornoch is also my absolute favourite café. Capaldis honeycomb ice cream from either their Brora or Golspie shop is to die for!

Best advice you’ve ever received

Focus on building relationships, not rivalries. Even within the same industry, there are often opportunities for businesses to complement and support one another.

Current obsession

Networking events!

One thing you never leave home without

A mug full of of tea.

Favourite biscuit

Viscount.

Shout-out another small Highland’s business you love at the moment

I won’t plug our other business directly, as that might feel a little cheeky, but I have to say—our laundrette is fantastic! We work with a local lady in Golspie, Margaret, who handles the washing for around 90% of our properties. The results are always excellent: fresh, perfectly ironed laundry that consistently receives praise from our guests.

If anyone would like her details, I’m more than happy to share them—her work truly deserves all the praise!